Eligible for Full Refund/Replacement (within 30 days):
- Items different from description/customization.
- Defective, damaged, or malfunctioning items.
- Incorrect or mismatched sizes.
- Lost or missing items.

Not Eligible for Refund/Replacement:
- Requests after 30 days of delivery.
- Damages due to misuse, mishandling, or poor maintenance.
- Personal reasons (change of mind, wrong size, etc.).
- Washed, worn, or soiled items.
- Items purchased on sale or during promotions.
🔅 Do not accept return because the products are customized but your request can be eligible for full refund/replacement...

We want you to be satisfied with the products you buy from us.

- Full-refund or free replacement for faulty products, no question asked
- Full-refund or free replacement if the item is not as described.
- In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.

We have 24/7/365 email support. Please contact us at support@24bluewave.com if you need any assistance.